Support
Write to us and a member of the team will answer. Below are the answers to the questions we receive most often.
Email: support@movierealm.app
Please tell us what happened, what you expected, and, if relevant, your phone model and system version. We usually reply within a few business days. Requests about an account are verified against the email address registered to it.
Common questions
How do I delete my account?
Inside the app: Settings → Delete account. Without the app, write to us from the email address on your account; the steps are on the Delete your account page. Deletion is permanent and takes effect immediately.
Sign in with Google is not working on Android.
Make sure Google Play services is up to date and that a Google account is signed in on the phone, then try again. If it still fails, email us with your phone model, your Android version, and what the screen shows; that is usually enough for us to find the cause.
How do reminders work?
Open a title and set a reminder. For a film you receive a notification on its release day; for a show, when the next episode airs. Reminders are listed under Collection → Reminders, where you can remove them.
The streaming services shown do not match my country.
Availability follows the region set in Settings → Region. Streaming data comes from JustWatch through The Movie Database and is most complete for the United States; some titles or services may be missing elsewhere.
How do I make my account private?
Settings → Privacy. A private account limits who sees what you post, including your watched titles and your watchlist, to the people who follow you, and you approve each follow request.
Someone is bothering me. What can I do?
From a profile, a post, or a comment, open the ⋯ menu to mute, block, or report. Blocking is immediate and mutual: the person can no longer see or contact you. Reports are reviewed by us; the Community guidelines describe what we act on.
I found a bug, or I have a suggestion.
In the app: Settings → Report a Bug or Suggestion, or email us. Screenshots help more than anything else.
Where does the movie data come from?
From the partners listed on the Credits page: The Movie Database, OMDb, JustWatch, Trakt, and GIPHY for GIFs. If a title's details are wrong, tell us and we will check the source.
Is Movie Realm available where I live?
Movie Realm is offered in the United States and in the other countries we select in the app stores. It is not offered in the European Economic Area, the United Kingdom, or Switzerland. You must be 18 or older to create an account.
Legal
Privacy Policy · Terms of Use · Delete your account · Community guidelines